CLIENT SERVICES PROGRAM
TWS offers client services in Spanish and English through our 24-hour Help Line, 1-800-736-1060, and through our three direct service offices in Truckee, Kings Beach and Incline Village. Offices are open Monday through Friday from 9 a.m. to 5 p.m. Staff and volunteer Advocates (peer counselors) are available to assist clients in identifying and assessing domestic violence and sexual assault, and its effects on their lives. They also work to create a safety plan to alleviate the violence in client's lives. Other services include: accompaniment to law enforcement offices; courts or hospital; advocacy with local government and other service providers; assistance with Temporary Protective/Restraining Orders; and weekly Spanish and English Support groups. A part-time Legal advocate assists clients with completing paperwork for divorces and child custody cases, and individual counseling is available as well. (...more)

• Schools
• Businesses & Organizations
• Self-Defense Classes

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RESIDENTIAL PROGRAM
The Mountain Rose Safe House is a temporary refuge for women and children who are threatened by abuse in their homes. Our goal is to provide a safe place to stay, while residents begin to develop a future plan of action. The Safe House, however, is more than just a shelter. It is an empowering program which provides a variety of supportive services including, domestic violence and sexual assault education, counseling, advocacy, case management, legal services, weekly support groups, financial planning, employment referrals, clothing, food and transportation. A resident will need to commit to participate in the required 2 case management sessions with safe house staff per week, 1 education session per week, 1 art workshop per week as well as attending support group 2 nights per week. Child care is provided during group sessions. The Mountain Rose Safe House is a 2-month program which will allow the women to save some money for their future while becoming empowered and educated so that they can have a safe and violence-free future to look forward to. Rental and utility assistance are also available for women who are transitioning out of the Safe House after completing the program. TWS can also provide shelter for male survivors, as well as other homeless individuals on a limited basis, in local motels. (...more)

CHILDREN'S PROGRAM
The Children’s Program at TWS is designed to provide comprehensive treatment and services to children who have experienced or are at risk for abuse. We support children who are at risk by providing advocacy, accompaniment, and support groups as well as individual and group therapy. Our program is designed to help children understand that they are not responsible for the abuse they experienced. It also helps them heal from trauma of violence and abuse, and how to be safe at home and in the community.

The children we serve are under 18 and have experienced physical abuse, sexual abuse/exploitation, emotional abuse, physical/emotional neglect, health and medical neglect, abandonment, domestic and family violence, abduction, school and community violence, acts of terrorism and hate crimes. (,,,more)

VOLUNTEER PROGRAM
Volunteers work primarily on the Help Line providing 24-hour coverage, with the Children’s Program, Safe House Buddy Program and the Prevention Program.

TWS is fortunate to have two full-time AmeriCorps volunteers, one working in our outreach and development program and one working in both our children's and safe house program.

Volunteer training is held throughout the year including two Crisis Intervention Trainings, a 63-hour training for volunteers providing direct services to clients; Speakers Bureau training; Prevention Program training; and Special event training. (...more)